Call and live chat company, Moneypenny, has bolstered its growth ambitions in the US by appointing Richard Culberson as CEO of its North America operations. This new appointment will strengthen Moneypenny’s rapid growth in the US and boost its plans to grow the North American business both organically and through acquisitions.

Culberson was previously General Manager of GPS Apparel at Gap, Inc, and brings with him a wealth of experience in developing new business opportunities and helping companies scale by leveraging innovative technologies and launching differentiated products and services. His experience will be invaluable in leading the company to greater heights. He has also been lauded for his ability to manage complex organizations, and for his skills in developing strategies for growth.

Prior to his time at Gap Inc, Culberson launched and scaled the Homelife business unit and associated suite of connected home services at Cox Enterprises in Atlanta. He has a wide range of experience in media, technology, retail and communications industries, and is passionate about serving the unique needs of both small and large businesses and helping them deliver outstanding customer experiences.

Culberson, who will be based in the company’s Atlanta headquarters, commented: “I am looking forward to taking Moneypenny North America to the next level in terms of developing our Contact Center Teams provision and growing our business.  The company is well known for its award-winning culture and has clearly enjoyed phenomenal success to date and is on an upward trajectory which I look forward to driving to even greater success.”

Joanna Swash, Group CEO of Moneypenny, added: “Richard’s introduction is a really key appointment for Moneypenny at a time when we are turbo-charging our US growth and development, having acquired Alphapage in August 2022 and VoiceNation and Ninja Number in 2020.  He brings some great experience, dedication and skills that will be an invaluable asset, complementing those of our fantastic US team, and we’re really looking forward to working with him.”