What has changed?

In some cases, there have been inconsistencies in how formatting was displayed in invoice emails sent via app partners. With this new update, all formatting tags like bold and italics will display correctly for all invoice emails. This means that invoice emails will maintain a visually consistent appearance, whether they’re initiated by a customer in Xero or through an app partner.

Why does this matter?

This update ensures a more polished look for invoices, which we know is valuable to our app partners. Consistent branding and presentation could help build trust, increase readability, and lead to better payment conversions for invoices.

When will you see the update?

This was rolled out to a select group of customers at the beginning of June with broader delivery to all customers expected in the near future. We’re excited about these improvements and believe they will add value to the Xero app partner experience.

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Need help?

If you have any questions or run into issues, feel free to get in touch at api@xero.com or come to our next weekly Xero Developer Office Hours.